**About the role: **

We're looking for a talented and experienced Business Insight Analyst to join our growing Business Insight team. This is an exciting opportunity to play a key role in shaping how data and business intelligence support decision-making across our organisation.

If you're passionate about data, skilled at turning complex information into meaningful insights, and enjoy working with stakeholders to improve performance, we'd love to hear from you.

Day in the life of a Business Insight Analyst

The Business Insight Team is at the heart of delivering our refreshed approach to data and business intelligence. As a Business Insight Analyst, you'll specialise in one of the following areas:

• Homes: Property, Investment and Repairs
• Care and Central Services
• Customer: Understanding our customers and the services they use
  Working closely with colleagues across the organisation, you'll provide expert advice on data, maintain and enhance reporting solutions, and deliver insightful analysis that supports strategic and operational decision-making.

You'll play a central role in the design and delivery of our Performance Reporting Framework, helping to develop and quality assure key performance indicators (KPIs), metrics, and reporting processes. You'll also undertake analytical projects to support service reviews, demand analysis, and deeper understanding of organisational performance.

What we are looking for

• Experience in a technical, analytical or data role (minimum 3 years).
• Extensive knowledge and experience of providing business information and statistical analysis.
• Able to communicate complex information in a concise and accessible way to a variety of audiences.
• Knowledgeable and up to date regarding technology and digital aspects of portfolio.
• Ability to manage tight competing deadlines, and ensure a heavy workload can be managed and delivered effectively.
• Excellent written and verbal communication skills, and good experience of building excellent relationships with stakeholders.
• Presenting data and business information in a relevant and impactful way to senior managers and directors.
• A sound understanding of the challenges facing the housing sector and the regulatory and legal frameworks we operate within.
• Advance SQL Server skills, including query performance optimisation, aggregation and automation. Experience formulating ETL routines.
• Ability to use visualisation tools including PowerBi.

What we can offer you
We can offer 31 days holiday and bank holiday. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme.

About Us
We’re one of the West Midlands’ largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home. 

The way we work is shaped by three simple behaviours:

• Own it – make it happen
• Improve it - move things forward.
• Live it – show understanding and compassion
  We’re building something special and need talented people to help lead the way. There’s never been a better time to join us and make a real difference.