We are seeking a Data Analyst to join our UK&I Digital & Data Hub, where you will play a key role in analysing data, developing data solutions, and providing visibility that enables data-driven decision-making.

This role spans a wide range of performance and client KPI data across multiple operating systems, supporting operational teams, account teams, and central functions.

Job Description

You will work across diverse datasets to uncover patterns, highlight trends, and identify opportunities for improvement.

The successful candidate will bring strong technical capability, analytical thinking, and excellent communication skills to translate complex information into clear, actionable insights.

Key Responsibilities

• Clean, transform, and validate data to ensure accuracy, completeness, and consistency.
• Identify and resolve data quality issues by engaging with data owners.
• Apply analytical techniques to uncover patterns, trends, and relationships in data.
• Translate complex findings into meaningful insights that support business decisions.
• Develop dashboards, reports, and visualisations using tools such as Power BI, Tableau, or Excel.
• Engage with stakeholders to understand requirements and deliver tailored analytical outputs.
• Ensure adherence to data governance standards, policies, and security requirements.
• Track KPIs and service metrics to assess business performance and recommend improvements.
• Contribute to the development and maintenance of data models and wider data products.
• Investigate anomalies and unexpected trends, providing evidence-based recommendations.

Professional and Personal Competencies/Qualifications

• Proven experience using Tableau for data analysis and visualisation.
• Experience with Power BI for dashboarding and reporting (ideal).
• Strong experience working within complex business structures and across multiple operating systems.
• Demonstrable ability to work with large data volumes and extract meaningful insights.
  -Strong stakeholder management skills, with the ability to communicate technical requirements and insights to non‑technical audiences.
• Proficiency in SQL, including writing queries, joining tables, and optimising performance.
• Experience in data modelling (beneficial but not essential).
• Awareness of data governance, data quality standards, lineage, security, and compliance.
• Strong analytical thinking, root‑cause analysis skills, attention to detail, and business acumen.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.