The Role

At Zempler, we believe good data helps us take better care of our customers.

As a Data Analyst, you’ll play an important role in helping teams better understand the people we serve and the impact of the decisions we make. You’ll work with trusted data, turning it into clear, meaningful insight that supports our customer journey from attracting new customers to supporting them as they grow with us.

You won’t work in isolation. Instead, you’ll partner closely with colleagues across Commercial, Product, Operations and Technology, using data to answer real questions, improve customer experiences and support sustainable growth. Whether it’s strengthening our reporting, improving data quality or helping teams make smarter decisions, your work will help Zempler continue building a bank that works better for its customers.

Hybrid Working

We are very proud to offer one of the most flexible hybrid working arrangements in the industry!

The expectation for this role, will involve a minimum of one day each week - working out of our London Bridge office.

Key Responsibilities

Reporting & Insight

• Deliver MI and analytics aligned to the Commercial Strategy KPIs to inform decision making and track strategic execution.
• Produce clear, insight driven reporting that translates complex data into narratives supporting growth, customer centricity, and operational excellence.
• Build and maintain dashboards that support journey analysis, customer segmentation, and commercial performance measurement.
• Respond to ad hoc insight requests while applying prioritisation aligned to business value.
• Maintain and develop Production Reporting as required.

Customer & Product Analytics

• Deepen understanding of priority customer segments, though analysing customer behaviours, sector dynamics, and product usage.
• Analyse customer journeys to identify pain points, drivers of attrition, opportunities for onboarding optimisation, and levers to improve customer lifetime value.
• Partner with Marketing and CX functions to optimise acquisition funnels and journey conversion.

Data Management, Governance & Quality

• Maintain structured, well governed data products underpinning MI, ensuring accuracy, completeness, and stability across customer, product, and financial datasets.
• Conduct routine data quality checks and resolve issues.
• Embed standards (definitions, lineage, controls), supporting the organisation’s progression toward higher data maturity.

Continuous Improvement and Efficiency

• Actively seek to make continuous improvements to our reporting and analytical processes, favouring automation wherever possible for repeated processes.

Qualifications, Skills and Experience

Essential

• Strong SQL capability and experience working with production grade data models.
• Proficiency with Power BI/ Tableau and ability to turn complex data into compelling stories.
• Strong analytical thinking with a commercial and customer centric mindset.
• Excellent communication skills, able to work with cross functional teams and explain insights clearly.
• High attention to detail with proven ability to manage multiple priorities.
• Experience working with customer, commercial or operational datasets.

Desirable

• Experience with Python for data engineering, automation, or modelling.
• Exposure to Microsoft BI stack (SSIS, SSAS, SSRS).
• Experience supporting customer journey analytics, segmentation. Understanding of data governance practices and enterprise data management.
• Degree in a quantitative discipline.

Why Zempler Bank

What makes us Zempler

We’re on a journey to make money simpler for the start-ups and small businesses that power the UK economy. We’re all about smart technology, customer service with a human touch, and bank accounts that meet real life needs.

That’s only possible thanks to an incredible team who are all in to make Zempler the best bank for Britain’s small but mighty businesses.
There are more than 300 of us, representing over 20 nationalities – a diverse mix of ideas and skills, collaborating to build great things. (And, of course, have some fun along the way.)

We’re committed to creating a culture where everyone feels valued for the work they’re doing. In 2023, we were inducted in the 'Best Companies' survey top 100 large businesses & Top 25 Financial Services businesses to work for in the UK.

Zempler are the only bank with a top five place in all three categories ranked in 2024 by CMA (Competition and Markets Authority) for business SME banking:

1. 5th in Overall service quality
2. 4th in Online and mobile banking services
3. 2nd in SME overdraft and loan services

Our values

We’re all in - For our customers, teams, and communities.

We’re up front - We tell it straight and make things simple.

We do it right - We own every decision and get stuff done.

We innovate with purpose - We think smart and act fast.

What we offer

Flexibility & choice

We offer 26 days (bank holidays on top) holiday per annum, rewarding long service with an additional day per year (up to 33). You can also buy and sell up to five days holiday a year, for times when you might need some extra cash or a longer break.

On top of your salary, we include an additional benefit allowance that you can use on whatever matters most to you – private medical, topping up your pension, or simply absorb this into your monthly income.

Support & inclusivity

We want to make sure we’ve got your back. Making sure you’ve got the right work-life balance is important to us.

This means flexible working opportunities for lots of different life stages and personal situations, including offering enhanced parental leave and flexibility for those in all types of caring roles.

We are a DWP recognised "Disability Confident" employer, committed to providing equal opportunities to all employees irrespective of their sex, age, sexual orientation, marital status, religion, race or disability.

It is our policy to give positive consideration to disabled persons with respect to applications for employment, training, career development and promotion, having regards to each individual's particular aptitudes and abilities.

Our incredible team that run our Equality, Diversity, and Inclusion Group hold events and initiatives that reflect our vibrant workplace. We also collaborate with social mobility programmes to offer internships for people from underrepresented backgrounds.

We all have good and bad days. Our 24/7 GP helpline gives access to support when you need it. We also throw in a cycle to work scheme and holistic wellbeing programme to keep you in tip top shape.

Learning & growth

We believe in lifelong learning. We also know that how and what you learn, is your choice.
We have a flexible programme which allows you to create your own development plan based on your interests, diary commitments, and goals.
From regular lunch and learns and our manager and leadership development programmes to mentoring scheme and LinkedIn Learning where you’ll have unlimited access to over 21,000 expert led courses at the click of a button. 

Perks & benefits

• Hybrid working (where applicable in line with our internal "Hybrid Working" policy)
• Flexible working opportunities
• 26 days holiday (increasing up to 33)
• Work from abroad opportunities
• 7.5% cash benefit allowance
• Cycle to work scheme
• Wellbeing programme
• 24/7 GP helpline