Data Analyst - Lead

Contract: IT
Contract Type: Fixed Term Contract - 12 months

We are seeking a skilled and proactive Lead Data Analyst to join our UK&I Digital & Data Hub on a 12-month fixed-term contract.

This role will play a central part in analysing performance and client KPI data that spans multiple operating systems, ensuring visibility, accuracy, and insight across the organisation.

Job Description

We are looking for someone who can turn complex data into meaningful intelligence, supporting better decision-making and driving continuous improvement across account teams, operational teams, and central functions.

This role offers a broad remit with the opportunity to influence data solutions, analytical approaches, and the development of scalable data products.

Key Responsibilities

• Clean, transform, and validate data to ensure accuracy, completeness, and consistency across multiple data sources.
• Identify and resolve data quality issues by working closely with data owners and stakeholders.
• Apply analytical techniques to uncover trends, patterns, and relationships that support business decision making.
• Create clear, compelling dashboards and reports using tools such as Power BI, Tableau, or Excel.
• Engage with business leaders, operational teams, and clients to understand requirements and translate them into actionable analytical outputs.
• Ensure adherence to data governance standards, documentation, and security requirements.
• Track performance metrics and KPIs, identifying opportunities for optimisation, automation, and continuous improvement.
• Support the development and maintenance of data models and data products in collaboration with Data - - Engineers and the wider data team.

Professional and Personal Competencies/Qualifications

• Proven experience using Tableau for data analysis and visualisation.
• Experience using Power BI for dashboarding and reporting (ideal).
• Strong experience working within complex business structures and across multiple operating systems.
• Demonstrable ability to work with large data volumes and extract meaningful insights.
• Proficiency in SQL, including writing queries, joining tables, and optimising performance.
• Strong stakeholder management skills, with the ability to communicate technical information to non‑technical audiences.
• Awareness of data governance, data quality standards, lineage, security, and compliance.
• Strong analytical thinking, attention to detail, root‑cause analysis skills, and business acumen.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.