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Citizens Advice

Data Analyst

Newcastle·On-site·1w ago·Closes in 4 days

Salary

£29k – £30k

Work type

Onsite

Level

mid

Category

Analytics & BI

About the role

Role:

The Data Analyst works within the Commercial Directorate reporting directly to the Head of
Strategy, Social Policy and Research and is a member of the charity’s Research and
Campaigns team.

The post holder will provide the group with accurate and timely data drawn from internal
and external sources, assist with the production of reports and presentations, and
contribute to the group’s planning by facilitating data driven decision making.

Responsibilities and Duties

Data
The post holder will process and present data in accessible formats to group wide internal,
and external, stakeholders. This will include (but is not limited to):

• Accessing advice data via national Citizens Advice’s Tableau system and AdvicePro
• Manipulating client data via Casebook and other reporting systems
• Creating multi-faceted data positions by combining data from Government and other
data sources.
• Analyse survey results generated as part of our Research and Campaigns activity

Reports
The post holder will generate professional reports to support the work of the group, as
directed by the Head of Strategy, Social Policy and Research. These will include (but are
not limited to):

• Final reports for commissioned and internal research projects
• Quarterly advice reports for Gateshead Council.
• Bi-annual ward reports for Gateshead Council
• Bi-annual constituency reports for our local MPs
• Funder reports as and when required

Support
The post holder will provide ad hoc support for the group by providing data-driven
briefings, answering data queries, supporting bid writing with accurate data, carrying out
qualitative research, and other tasks, as and when requested.
• Proactively develop tools to present data within the group in an accessible and
easily understandable manner
• Advise the Head of Strategy, Social Policy and Research on methods that could be
employed to improve processes with respect to data.
• Carry out other research-related activities as required

Person specification

Essential skills and experience

  1. Proficient in R programming for data manipulation, cleaning, analysis, and statistical
    modelling.
  2. Experienced in creating data visualizations using R and the ggplot2 package to
    effectively communicate insights.
  3. Strong ability to interpret and communicate data-driven insights clearly and
    accurately to stakeholders.
  4. Excellent attention to detail in data analysis, ensuring accuracy, consistency, and
    reliability of results.
  5. A strong understanding of statistical analysis and interpretation.
  6. Demonstrable ability to relate data to real-world social policy situations, in line with
    the vision, mission and values of the charity.
  7. Ability to work quickly, accurately and to strict deadlines
  8. Articulate verbal and written communicator able to convey technical information in
    an accessible format appropriate to both internal and external audiences
    Desirable skills and experience
  9. Familiar with building interactive dashboards in Microsoft Power BI.
  10. Familiar in developing automated reports using RMarkdown, including generation of
    Microsoft Word documents.
  11. Familiar with Tableau visual analytics platform to create bespoke analysis.
  12. Familiar with government data sources such as ONS, Stat-Xplorer and Nomis.
  13. Familiar with Flourish, web data visualization tool.
  14. Competent with Microsoft Excel
  15. A willingness to undertake training and CPD as required to maintain skills in the
    field.
  16. Ability to work with people on all levels, internally and externally

Commitment to our values

Our core values are fundamental to the ethos of the charity, reflecting the attitudes and
behaviours we encourage, expect and praise amongst our staff, volunteers and trustees.

Rock the system
We put the individual needs of our clients at the heart of everything we do every day, and
actively work individually and collectively to be part of a system that has a tangible and
positive impact on people’s lives.

Stand up for equality
We believe that our common humanity makes us equal in worth, dignity and rights. We
value diversity, actively seek out and challenge discrimination and respectfully speak out
as advocates for social change.

Blaze the trail
We know that the status quo is not an option, so we actively embrace and power change.
We challenge, come up with new ways of doing things, and are always prepared to give
new ideas a go. Failure is an option as long as we learn and grow if something doesn’t
work first time round.

Own it!
We strive every day to be the best that we can be, holding ourselves personally
accountable, taking ownership of our actions, our achievements and our own personal
development. With a focus on efficiency and shrewd planning we make every pound count
and take pride in securing the long-term health of the charity.

Tech stack

Power BITableauFlourishExcelR