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Verisk

Senior Business Support Analyst

London·Hybrid·1d ago

Salary

£45k – £50k

Work type

Hybrid

Level

senior

Category

Analytics & BI

About the role

Job Category
Customer Support

Posting Date
06/12/2026

Job Schedule
Full time

Locations
22 Bishopsgate, Floor 27, London, GT LON, EC2N 4AJ, GB
(Hybrid)

Short Term Incentive
Yes

Long Term Incentive
No

Commission
No

Work Arrangement
Hybrid

Budgeted Salary Currency
GBP

Minimum Salary
45,000

Maximum Salary
50,000

Division
Specialty Business Solution

Disclaimer
Annualized base pay may vary depending on geographic location, job-related knowledge, skills, and experience

Job Description
Sequel Business Solutions, part of Verisk, combines deep insurance expertise with modern technology and data. As part of a global analytics and technology leader, you support platforms that are critical to how insurers and reinsurers operate.

This is a hands-on, high-impact support role where your work directly improves customer experience, reduces operational friction, and keeps complex systems running smoothly.

The role
As a Business Support Analyst III, you take ownership of complex support cases across a multi-client platform. You work closely with customers and internal teams to diagnose issues, drive resolutions, and improve overall service quality.

Responsibilities
What you will do

  • Investigate and resolve complex application and system issues across multiple products
  • Manage support tickets end-to-end, ensuring timely, high-quality responses
  • Communicate directly with clients via tickets, calls, and screen sharing
  • Collaborate with engineering and technical teams to resolve issues effectively
  • Prioritize workload based on business impact and service level agreements
  • Support releases transitioning into BAU and ensure operational readiness
  • Drive continuous improvements across processes, documentation, and support delivery
  • Create and maintain knowledge base content and share expertise within the team

Qualifications
Must haves

  • Experience in customer-facing software or application support
  • Strong troubleshooting skills across technical systems and business processes
  • Clear communication with technical and non-technical stakeholders
  • Experience with ticketing systems (e.g. Zendesk or similar)
  • Solid SQL and database knowledge
  • Experience with JSON, system integrations, and Linux/command line
  • Strong prioritization skills and ownership mindset

Nice to have

  • Python or scripting experience
  • Exposure to NoSQL databases (e.g. Couchbase)
  • Familiarity with tools such as VS Code, curl, or SQL Server tools
  • Basic knowledge of web technologies (IIS, XML, CSS)
  • Insurance industry exposure
  • Experience working in ITIL-based environments

Why join Verisk
You will work on business-critical systems with real client impact, within a stable, global organization. The role offers strong ownership, continuous learning, and long-term career growth in a data-driven technology environment.

Tech stack

ZendeskSQLJSONLinuxPythonNoSQLVS CodeIISXMLCSS