Job objective and responsibilities

We are seeking a highly skilled and detail-oriented Data and Insight Analyst to join our team. The Data and Insights Coordinator is responsible for supporting the delivery of high-quality, client-focused reporting.

This role involves collating, analysing and interpreting data to produce actionable insights. It requires presenting information in a clear and effective manner that demonstrates performance against KPIs, drives operational improvements, and supports the targeted data driven decision making to maximise return on investment across the client's portfolio.

Key Responsibilities

• Extract, cleanse and integrate data from multiple systems (e.g. incident reporting platforms, workforce systems, financial and client data sources)
• Analyse data to identify trends, patterns and emerging risks
• Ensure data accuracy, consistency and integrity across all reporting outputs
• Design, develop and maintain dashboards and reports for internal stakeholders and clients, highlighting security performance, trends and key risk indicators
• Present performance against agreed KPIs and SLAs in a clear and engaging manner
• Translate complex data into actionable insights to support operational decision-making and continuous improvement
• Continuously enhance reporting to ensure it remains relevant, insightful and adds value to the client and contract performance
• Work closely with operational teams to understand business challenges and align reporting accordingly

Main Duties

• Work as part of the wider contract team, developing a strong understanding of the applications, technology and data critical to contract delivery
• Support the development and maintenance of high-quality data within application databases
• Develop and maintain a suite of Power BI reports and dashboards
• Act as the Subject Matter Expert for Power BI within the contract
• Undertake other duties appropriate to the role, in line with operational requirements and as directed by your line manager
• Ensure processing standards are maintained at a high level, with errors minimised
• Ensure compliance with GDPR, relevant legislation, and company and client quality standards
• Complete ad hoc projects as directed by the retail management team, client, or Head of Sector, delivering to a high standard and within agreed timelines

Person Specification

• Proven experience in a Data Analyst or Insights Analyst role
• Advanced Excel skills including using Power Query to translate data into clear, actionable insights
• Experience with data visualisation tools
• Excellent analytical and report-writing skills, with sharp attention to detail
• Ability to build and maintain effective working relationships, with a strong team ethic
• Excellent written and verbal communication skills
• Experience working in a fast-paced, demanding environment
• Strong organisational skills, with the ability to manage multiple priorities and meet deadlines
• A positive attitude and the ability to perform under pressure

Desirable skills and experience

• Knowledge of the retail sector and/or experience working within security, retail, facilities management, or similar operational environments

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.