About the role

Contract: Permanent, Full-time
Hours: 37.5 per week (Monday-Friday)
Workstyle: Roaming - a mix of homeworking & office time
Closing Date: Sunday 24 May 2026

Are you ready to make a real impact by undertaking gap analysis, re-engineering business processes and driving improvement? We're looking for a Business Analyst to join our team at Bromford!

As a business analyst, you'll play a crucial role in analysing and improving our business processes. You will work closely with stakeholders across the organisation to identify areas for improvement and ensure that solutions deliver measurable value. Your work will directly contribute to driving business change, enhancing efficiency, and ensuring the delivery of high-quality outcomes. You will need to analyse and understand differences between legacy organisations, processes and solutions in order to report on appropriate customisation and integration activity and normalisation of processes.

You'll gather both functional and non-functional requirements, translating them into clear business documents and user stories. Engaging with stakeholders at all levels, you’ll challenge their assumptions when necessary, ensuring the solutions you help design are fit for purpose. You’ll manage the requirements process, from elicitation to refinement as well as support the development of business cases that lead to real transformation.

You will lead workshops, write up detailed reports and create appropriate risks, issues, tasks and actions to deliver and capture business change project activity. You will need to create business cases to justify and prioritise new requirements, customisations and process or behavioural changes.

In addition to capturing and refining requirements, you’ll play a key role in quality assurance, ensuring that outputs meet the needs of the business through user acceptance testing. Your documentation will cover everything from requirements specifications to process maps, supporting a clear path from planning to execution.

You will have:

• Experience in Agile and waterfall environments with a strong understanding of the business change lifecycle
• Detailed knowledge of Microsoft Dynamics 365 F&O (including Enterprise Asset Management) and CE modules, managing user story backlogs, building business cases and process mapping using industry-standard techniques
• Experience of working with or in a housing association and experience of working in large scale integration projects
• Skilled in juggling multiple priorities while maintaining strong communication, relationship-building, and facilitation abilities
• Ability to challenge assumptions, make informed decisions, present fact-based alternatives and demonstrate emotional intelligence and problem-solving skills
• Proactive and independent worker with strong analytical skills and attention to detail
• Professional business analysis qualification (desirable but not essential)

In return for your commitment, you’ll do meaningful work that influences real decisions, enjoy flexibility in how you work, and have the opportunity to grow your analytical capability in a role where your insight genuinely shapes outcomes. If you’re curious, detail‑driven, and motivated by using data and analysis to improve services and experiences, and you want to be part of a team that is all‑in on doing the right thing, we’d really like to hear from you.

Please submit your application through our website by the closing date. Early applications are encouraged as we review throughout the campaign.

**Closing date: **Sunday 24 May 2026.

Interviews are scheduled to take place on Wednesday 3 June and Thursday 4 June 2026.

About us

We’re Bromford Flagship LiveWest (BFL), a place-based affordable housing provider supporting almost 300,000 customers across the southwest, central and east of England.

Our purpose is simple and honest: we invest in homes and relationships so that people can thrive. As the UK’s largest provider of new affordable homes, we deliver over 3,000 new homes each year—helping to meet growing demand and build stronger communities.

Why our work matters
The need for safe, affordable housing has never been greater. Rising costs, growing inequality and increasing homelessness are making it harder for people to buy or rent a home. Strong housing associations like BFL play a vital role in providing quality homes and creating opportunities for a better future.

Through place-based working, our teams build progress from the ground up. You’ll find us at the heart of the communities we serve—strengthening neighbourhood relationships, responding quickly to changing needs and planning for the long term.

We’re also a place where people can grow. We give our colleagues the tools and opportunities to build meaningful careers, develop future-ready skills and perform at their best, all within a supportive and inclusive culture guided by our values.

We’re a place for people determined to make a difference.

Bromford Flagship LiveWest. A place to make your own.

Our commitment to equality, diversity and inclusion

We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.

We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.

Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.