The Vacancy

While predominantly known for the role Cafcass takes in supporting almost 140,000+ children and young people in family court cases, what may be less well known is that our targeted use of technology is a key factor in ensuring we are at the forefront of our sector.

A digital organisation rated ‘outstanding’ by Ofsted in 2024, our IT team, in collaboration with our private sector partners, provides the technology that is a critical enabler for our diverse, flexible, mobile workforce. We are proud to work hand-in-hand with colleagues to provide the tools and services that ultimately benefit children and families.

As we continue to evolve and grow our team, we are recruiting for a number of roles that whilst distinct, have some common features and therefore you may want to view all of these to decide which best play to your strengths > current vacancies.

About the role

We are seeking an experienced IT Business Analyst to support the delivery of technology-enabled change across Cafcass. Working with business stakeholders, delivery teams and external suppliers, you will lead discovery activity, analyse business and technical requirements, and ensure solutions deliver measurable benefits aligned to organisational strategy. Whilst we already achieve a 95% staff satisfaction with our technology, we’re ambitious to make it even better.

This role is ideal for someone who enjoys working in complex environments, brings strong analytical and financial capability, and is motivated by work that makes a real difference.

Key responsibilities

• Lead business analysis and discovery activities across a variety of technology-enabled projects
• Elicit, analyse and document business and technical requirements
• Map and improve business processes, user journeys and information flows
• Design potential solutions to complex problems
• Help to develop business cases, including cost-benefit analysis and ROI
• Engage and influence senior stakeholders, delivery teams and suppliers
• Facilitate workshops and support evidence-based decision making
• Work with Project Managers to define success criteria and measure outcomes
• Lead benefits identification, benefits realisation planning and tracking

About you
You will bring substantial experience as an IT Business Analyst, with the confidence to work across organisational boundaries and influence change.

You will have:

• Proven experience in business analysis, requirements gathering and process design within a technology environment
• Experience of defining or supporting organisational wide business change
• Experience working with cross-functional teams and external suppliers
• Strong understanding of project delivery methodologies
• Excellent stakeholder engagement, facilitation and communication skills
• Experience handling sensitive or confidential data

Desirable:
Degree-level qualification (preferably IT-related)
ISEB or equivalent Business Analysis qualification

What we offer
In addition to a competitive salary, we offer generous annual leave (28 days rising to 33 days with 5 years’ continuous service, and it may be possible to recognise your current service), a Local Government Pension Scheme with significant employer contribution and a range of other financial and non-financial benefits to support your financial, physical and mental wellbeing.

Where you will work
If you join us, whilst your contractual office base will be one of the 30+ offices we have across England, it is highly likely you will work remotely as you will be part of a team based around the country. However, you can expect some level of national travel for things like meetings with your team, senior leaders and key suppliers.