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National Trust

Business Analyst

Swindon·Hybrid·2d ago·Closes in 7 days

Salary

£ – £44k

Work type

Hybrid

Level

mid

Category

Analytics & BI

About the role

Summary

This is an exciting opportunity to join the Business Analyst team within Information Technology (IT) as a full-time member giving you the chance to work on a variety of projects and initiatives in support of NT’s Strategy.

What it's like to work here

Our culture is collaborative and hardworking, being curious and willing to learn, sharing knowledge, and applying a variety of Business Analyst practices to the wide range of projects we deliver. All of this whilst building strong relationships across IT and the wider National Trust so that we really understand what’s important to the teams we support. As a Business Analyst you’re a natural self-organiser taking responsibility for your time and delivering your outputs, working to a standard project delivery framework. No two days are alike and there are lots of opportunities to develop your existing knowledge and skills.

Your contractual location will be our Head Office in Swindon. However, there is flexibility on where you are based. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview. There is an expectation that 2 days a week will be office based at Heelis. There may be a requirement for further days in the office depending on workload and events that may be upcoming.

What you'll be doing

You’ll be assigned to one or more projects where you are responsible for eliciting, analysing, validating and documenting business requirements, collaborating with teams at all levels to understand current challenges, uncover opportunities, and shape practical, value driven solutions. Working closely with both IT and business stakeholders, you’ll map processes, assess impacts, and provide evidence based recommendations that drive effective delivery.
We’re looking for someone who is analytical, organised, and naturally curious—a confident communicator who uses a variety of techniques suitable for engaging with diverse stakeholders, makes sense of and translates complex information, championing improvements that deliver real business outcomes and drive meaningful improvements.

You’ll also be an active member of the Business Analyst Community of Practice where you will be assigned to process initiatives, facilitating project lessons learned workshops, sharing your experiences and knowledge, and helping improve Business Analyst techniques and ways of working.

Who we're looking for

• Experience of Business Analysis practices, approaches and techniques
• Experience of eliciting and documenting requirements
• Experience of mapping and documenting processes
• Outcome focused with the ability to visualise and articulate the wider impact of decisions made
• Consultative approach, influencing, listening and stakeholder management skills, constructively challenging through informed and independent thinking
• Strong written and verbal communication skills, interpreting and assimilating information into the required Business Analyst project deliverables whilst being able to adjust your style appropriate to the audience

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme (for roles that meet the salary criteria)

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

Additional information

Closing Date: 12 April 2026

• Screening interviews start week commencing Monday 20th April

• Successful candidates from screening interviews will be invited to a formal, in-person interview week commencing Tuesday 5th May

Tech stack