Job description

We are looking for a self-starter to join our team; The Remediation Centre of Excellence requires experienced Business Analysts, with strong analytical skills and the ability to come up with creative solutions to problems.

Do you have a wide span of knowledge across Nationwide's products and processes? Do you thrive working in a fast-paced and challenging environment? Do you have an interest in issue investigation and resolution on behalf of our customers? Then a Business Analyst role in the Remediation Centre of Excellence could be the role for you!

At Nationwide we aim to get things right first time, but when something does go wrong, we pride ourselves in putting it right for our customers quickly and efficiently. As our name suggests, the Remediation Centre of Excellence is a specialised cross community capability who rapidly assimilate knowledge and build an understanding of emerging issues and incidents through analysis of data and processes to conduct the required remediation for impacted customers.

We are happy to consider flexible working approaches to help you perform at your best.

This is a 12 month Fixed Term Contract.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

You will be responsible for conducting detailed As-Is and To-Be process work. This will include reviewing or documenting existing As-Is processes and developing To-Be process maps, documentation, and user guides to meet the needs of our customers.

You will deliver explicit, quantifiable, and testable requirements through the elicitation, documentation, validation, and management of requirements. You will be managing changes in requirements or processes, ensuring alignment to priorities and other relevant change initiatives. Furthermore, you will also maintain the traceability of business requirements to the solution, with the status and ownership communicated to relevant stakeholders and you’ll provide requirements consultancy throughout the project lifecycle to ensure traceability remains correct and current.

Additionally, you’ll provide timely updates to the Senior and Lead Business Analyst with estimates, progress, updates to plan, risks, issues, and quality assessments such as peer reviews. You will share lessons learnt and provide feedback as requested and collaborate with colleagues inside and outside of the Remediation CoE ensuring that work is delivered on time, to the required quality and aligning to the CoE standards and principles.

About you

The minimum requirements for this role are:

• Experience of working as a Business Analyst
• Experience of working on Remediation Projects
• A demonstrable track record of requirements elicitation, documentation, conducting a review cycle and traceability
• Extensive knowledge of Process Mapping and adhering to standards
• Proficiency in carrying out Business Analysis activities and Gap Analysis
• Excellent insight, analytical and problem-solving skills and the ability to think laterally and see connections between products, processes, change and remediation activities
• A history of working with stakeholders at various levels including identifying, engaging, managing expectations, and communicating with confidence

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

**Push for better **- We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Access to private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.